AI-Powered shipping platform for Ecommerce businesses
Deliver your products faster with reliable, efficient, and affordable shipping solutions tailored to meet your growing business needs.
Deliver your products faster with reliable, efficient, and affordable shipping solutions tailored to meet your growing business needs.
Trusted by growing companies
Gratero watches every shipment round the clock and handles it; contacts the customer, updates the courier, follows up till resolved.
AI monitor stuck or delayed shipments straight from the courier
Reaches out to courier for resolution, just like a human
Agent calls or messages them directly, before they have to ask
Flags incidents internally the moment they're detected
AI agent contacts customers on every delay or undelivered shipment from your brand. Customers hear it from you first, and trust you more for it
Real delivery dates — predicted from weather, distance, and live disruptions
Contacts the customer first — calls or messages on a delay or undelivered shipment
Builds trust, not tickets — customers know what's happening before they open a support ticket
Build customer trust with AI-predicted delivery dates, factoring courier history, weather, and disruptions.
Let AI manage undelivered orders by auto-calling, messaging, or re-attempting deliveries based on priority.
Reduce RTOs and shipping costs with AI selecting the best courier for each specific location.
Provide customers with a personalized experience through a branded tracking page that reflects your business.
Our AI agents watch every shipment, catch problems before customers complain, and take action — so your team stops babysitting orders and starts running the business.
Using courier SLA history, distance, weather, and live disruptions, Gratero flags shipments likely to run late — while there's still time to act, not after the complaint comes in.
When a delivery attempt fails, AI Agent reaches the customer by voice call or WhatsApp automatically, captures the reason, and escalates to the courier or your team only when it actually needs a human.
Emma watches every shipment in transit, catches incidents like stuck in transit, pending pickups, suspected lost — and escalates to the courier. No more someone on your team manually checking ten courier dashboards every morning.
With our Shopify integration, you can easily automate all your processes.
Here’s what our customers are saying about our service — reliable, cost-effective, and trusted by businesses like yours.
We’ve been using Gratero for several months now, and the difference is remarkable.
“Highly recommend”
Anubhav Mittal — Founder, Food Craft
NDRs used to mean someone on our team calling customers all day.
Gratero's AI agent handles most of it before it even reaches us.
Aneesh Kumar — Director, Itrik Softech
Switching to Gratero was a great decision.
Their platform is user-friendly, and the delivery options are reliable and affordable.
Our logistics have improved significantly.
Raunak — Founder, Topperscale
