Privacy Policy

Gratero is committing to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information.

In this privacy notice, references to “Gratero”, “Company”, “we”; “us”; or “our” are to Gratero Technologies Private Limited. Depending on where and how you interact with us (e.g. by using our app or website) different companies within Gratero will process your information. You can find out more about the Gratero companies that handle your information, including which company makes decisions about how your information is handled, by contacting us.

Scope of our privacy notice

This notice applies to all individuals who use our services, including visiting our website or interacting with us via other channels (such as email, phone, or social media). It also applies to all users who create an account on our platform, interact with our support team, or use our website to manage or track shipments.

It describes how we handle your information, regardless of the way you contact us (e.g. app, website, email, phone etc.). Sometimes we will provide you with additional information or notices, depending on the way we interact with each other, e.g. if you use particular functionality on our app/website, we may explain how that functionality uses your information.

We may provide additional privacy notices for specific services or interactions to ensure transparency regarding data use.

Information we collect

We obtain personal information from you through your interactions with us, including by telephone, by email, via our websites, via our apps, via any form of written communication or face to face. We collect two primary categories of personal information:

Standard personal information (e.g. information we use to contact you, identify you or manage our relationship with you)
Special categories of information (e.g. if you have indicated or have chosen a language preference for product optimisation or ease of use).

The types of personal information we collect include:

Contact Information: We collect your name, email address, phone number, shipping and billing address, and user account details.
Location Information: We may derive your approximate location from your IP address and global positioning system so that we can authenticate your access to our app/website. This will mean that we collect the precise location of your device when the app/website is running both in the foreground and the background.
Transaction Information: We collect transaction details related to your use of our products and services, such as shipment requests, payment details, and transaction history.
Usage Information: We collect information about how you interact with our website, app, and services, including IP addresses, device information, browser type, and pages viewed.
Account History: We collect details of your interactions and of contact we have had with you, such as complaints or incidents.
Call and SMS Data: We make it easier for you to contact with us. In connection with this Call and SMS data may be collected for support-related purposes, including the phone numbers and message content.

How we use your information

We process your personal information for the purposes set out in this notice, based on the legal grounds set out. Different legal grounds apply depending on what category of personal information we process. Standard personal information is normally processed by us on the basis that it is necessary for accessing the app or website via login, the performance of a contract, our or a third parties’ legitimate interests or law. Further information about this and special category processing grounds is set out below.

We process your personal information for the following purposes:

Service Delivery: To manage and provide services, including processing shipments, managing accounts, and enabling communication between you and our support team.
Security and Authentication: To verify your identity and ensure the security of your interactions with us.
Service Improvement: To analyze usage patterns and improve our services, website, and app functionalities.
Marketing and Personalization: To send you promotional content, special offers, or recommendations tailored to your preferences. You can opt-out of marketing communications at any time.
Legitimate Interests: For purposes such as improving our services, preventing fraud, and safeguarding our operations.
Legal Compliance: To comply with legal obligations, enforce our terms of service, and defend against legal claims.

Legitimate Interests

We process your personal information for a number of legitimate interests, including providing you with products and services for use, administering our relationship with you, for marketing and service/product improvement purposes and in order to exercise our rights or handle claims. More detailed information about our legitimate interests is set out below.

to provide and administer our products and services, send service communications, facilitate payments, send receipts and provide customer support; to administer our relationship with you, our business and our third-party providers.
to ensure that you can interact with us securely, e.g. we authenticate users.
to improve our services and develop new features for the Gratero website, app and offering, including to troubleshoot software bugs and operational problems.
to prevent fraud and abuse of our services; to enforce or apply our website terms of use, our policy terms and conditions or other contracts, or to protect the rights, property, or safety of Gratero, our customers, or others.
to participate in, or be the subject of, any sale, merger or acquisition or all or part of the Gratero business.

Marketing and Preferences

We may use your contact information to send you marketing materials related to our services, either through email, SMS, or in-app notifications. You can opt out of receiving these communications by clicking the unsubscribe link or by adjusting your notification settings.

We may also use technology such as cookies and tracking pixels to understand your preferences and personalize your experience. For more details, refer to our [Cookie Policy].

Sharing your information

We share your information within the Gratero and with others who help us provide services.. We also share your information in accordance with the law.

We share your information for the purposes set out in this privacy policy, with the following categories of recipients:

third party suppliers who help deliver products or services on our behalf, or who have partnered with Gratero in connection with services or a relevant promotional offering, as well as other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate;
third parties where we have a duty to or are permitted to disclose your personal information by law (e.g. law enforcement officials, government authorities);
with the police in the exercise of their functions or with others as required by a court order;
third parties where we (or any member(s) of the Gratero) sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
third parties in connection with any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of the Gratero’s business.

Security Measures

We use a variety of security measures, including encryption and authentication tools, to protect your personal information. However, please note that no system can be 100% secure.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law.

Changes to this Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Please review this page periodically for the latest information.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at [contact@gratero.com].